Frequently Asked Questions

The USB receiver is located in a slot next to the batteries in the packaging. Please check in the packaging as it can be overlooked.

They fit in the boot. Spare batteries can be carried inside a special sleeve inside the carrying pouch.

YES. Looking at the rear of the car you should have the + end showing on the left battery and the – on the right battery before locking them down into the holder.

This depends on how much you use the device. Like all wireless devices, they use energy which is not replaced.  Our hibernation technology means you get the best use out of your batteries (providing you are using good quality batteries).   We use Motor Mouse mice in our offices all day and we generally find we get approx 3 months use out of them.  However, the best solution is to use re-chargeable ones and carry a small USB charger with you.

Yes. It is a good idea as they last much longer.  USB portable chargers can be purchased on the web site.

This varies by model.

If you have the original sports car model, place your thumb on the rear wind shield and slide it backwards towards the rear of the car. The lid should just pop up. If it is a bit stiff you may need to help it to lift with your finger nail.

For the Classic mini – (please refer to the instruction leaflet for a diagram)

Lift/slide the boot upwards and the boot will then spring down. The boot is hinged at bumper level. If you tilt the car backwards, the USB receiver will come out.

For the BMW mini – (please refer to the instruction leaflet for a diagram) Lift upwards from bumper level. The boot is hinged at roof level.

For the Aston Martins DB9 – Place your thumb on the rear wind shield and slide it backwards towards the rear of the car. The lid should just pop up.

This varies by model.

If you have the Original Sports Car model, close it down and push the lid gently towards the front of the car.

If you have the Classic Mini – gently push the boot up into place and slide down towards the bumper until it clicks shut.

If you have the BMW Mini – just close down normally.

No. The software is built in to the device and is automatic on inserting the receiver and the batteries (the right way round).

Make sure the receiver is in the computer USB port on your computer. Check the batteries are in the right way round. If it still doesn’t work go to our troubleshooting page.

Some docking stations prefer the receiver being placed in the USB port on the actual laptop. Others prefer to use the USB on the station. Try different ports. There is always one that will work.

It may be hibernating if you left click it should re-activate your mouse, alternatively you can remove and re-install the USB receiver.

The hibernation technology in the latest sports car design (model number 891113) activates when the mouse is not moved OR if the receiver is not plugged in the computer. The red light underneath the car will remain ON but will go faint and flicker. This is nothing to do with the hibernation of the mouse. It is the radio frequency signal (RF) between the receiver and the mouse which goes into hibernation NOT the red light. RF connection uses most of the power.

Headlights can be switched off using the switch underneath the car. Headlights will use some power although very little. The red light underneath uses almost nothing in terms of power.

Batteries will last at least a couple of months under normal conditions and probably much longer.  All products meet international quality and safety regulations and are fully guaranteed.

Removing one battery will completely disconnect everything should you want to do so, but this is not necessary.

It has an in-built cut off when not in use which hibernates to save energy. To re-boot some models require a left click and some models require you to just move the mouse.  Alternatively if you remove the receiver from your laptop the mouse will close down anyway but a faint red light may stay on underneath. Please see above question.

Some models do have an on/off power switch on the base of the mouse.

Each mouse is individually paired with its receiver.

YES. Everything will re-boot together. Be careful when placing your laptop into a bag if you have left the receiver in it.

YES. Have a look at our accessories section.

Keep an eye on the website as new models will be published there.

All major cards accepted.

All international orders will be sent by Royal Mail ‘international signed for delivery’ the European service takes around 5-10 working days for delivery and the ‘rest of world’ service takes around 10-18 working days for delivery.
Delivery times are approximate and can vary depending on the local customs procedures.

If you require a courier service please contact us.